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Story on ABD's customer service

From gti-vr6-owner@dev.tivoli Mon Feb 16 21:00 CST 1998
From: TH34303@swt
To: GTI-VR6@dev.tivoli
Subject: customer service and an apology!
Date: Mon, 16 Feb 1998 20:51:20 -0600 (CST)
Organization: Southwest Texas State University
 


I wrote early today about ABD products and how it ruin a fuel line.  Found out
today that it was going to be quite a bit to fix, and was a little upset.
Well, the manager got back to me later today and told me that they would cover
the entire cost of what had happened and replace the bracket.  Damn, I hadn't
even said anything yet, just told himn the problem and they offered to do this.
I wasn't looking for them to do all of this, just maybe an apology and a new
bracket.  I swear, never even told them I was angry, they said theywere sorry
this happened, never seen it before and told me once I got it fixed, call back
and a check would be in the mail.  I might just send the check right back, sway
bars are looking pretty good right now and I appreciate their service.  After
this I will definately give them my business and would gladly send anyone to
them.  They did above and beyond what I would of expected and I believe they
deserve my loyalty now.  Thanks for listening all day to my b*tching.

ps-I might even put a little ABD sticker on my car now as long as Wally doesn't
   ban me as a rice-boy prodigy!

-Tommy

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