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ATTENTION
VOLKSWAGEN & AUDI DRIVERS: THERE IS A MAJOR ENGINE PROBLEM!
KNOW YOUR LEMON LAW RIGHTS!
Starting in
Fall of last year, clients started contacting us regarding ignition
coil failure in certain 2001 and 2002 Audi and VW models. Many of
our clients have had to replace their coils several times, resulting
in numerous visits to the repair shop. On February 4, 2003, VW and
Audi issued a press release announcing a customer service action
to replace these coils. A copy of this press release follows.
It is important
that Pennsylvania and New Jersey drivers understand that under State
Lemon Laws and Federal Warranty Statutes, they could be entitled
to a new car or full or partial refund. This even applies if your
car is now fixed. We provide cost-free lemon law help for distressed
drivers in Pennsylvania, New Jersey and the surrounding areas.
Kimmel &
Silverman has successfully handled more than 20,000 lemon law cases,
including thousands of Volkswagen lemon law cases. Our firm is also
the only lemon law firm in the nation to be honored by the American
Bar Association. Our efforts have been featured in Consumer Reports,
Philadelphia Magazine, Kiplinger's Personal Finance, and USA Today.
Best of all, we offer completely cost-free representation. If we
can help you with your lemon VW or Audi, you will never be asked
for a penny out of your pocket.
If you are driving
a lemon VW or Audi, it's important that you know your Lemon Law
rights. Please e-mail us, submit
a Get Rid Of Your Lemon form, or call
us at 1-800-LEMON-LAW (1-800-536-6652). You have nothing to lose
except your lemon!
Here is the
press release. For a NY Times article on the problem, click
here.
04 FEB 2003
VOLKSWAGEN AND AUDI TO REPLACE ALL IGNITION COIL PARTS ON 2001,
2002 AND SOME 2003 MODELS
AUBURN HILLS,
Mich. - Volkswagen of America, Inc. and Audi of America, Inc. today
announced a customer service action in which the companies will
ultimately replace the ignition coils in all 2001 and 2002 model
year cars equipped with certain engines that have been experiencing
a higher-than-normal failure rate. Also affected are very early
production 2003 models.
The companies are currently notifying all customers potentially
affected and are initially replacing those ignition coils that fail
at no cost. The updated customer service action, replacing all ignition
coils whether they fail or not, will be implemented in the coming
months.
"We know
that some ignition coils installed in our cars are not up to our
high quality standards, and we are determined to do the right thing
for our customers. The right thing to do is to fix every single
car with these coils by replacing them whether they are broken yet
or not. That is exactly what we will do as soon as we have the parts,"
said Gerd Klauss, president and CEO, Volkswagen of America, Inc.
The vehicles
affected in this action include cars equipped with 1.8 liter engines,
which includes the Audi TT and A4; and the VW Golf/GTI, Jetta, New
Beetle and Passat. The companies also included the Passat W8 engine,
all VW's equipped with the 2.8 liter VR6; as well as the Audi 3.0
liter V6 engine. In total, approximately 530,000 cars are affected
by this action.
The ignition
coils provide electricity to the engine's spark plugs during operation.
Volkswagen and Audi have recognized through service reports that
the ignition coils used in the products listed above have a higher-than-normal
failure rate. If an ignition coil fails, the check engine light/malfunction
indicator lamp will blink. The car's performance may, in some cases,
become rough and/or the engine will lose some power and the car
should be taken to an authorized dealer for repair. The engine and
its electronic controls are designed to keep the vehicle running.
Some deterioration in performance, however, can be expected.
Volkswagen and
Audi are announcing the following customer service action:
The supplier is working triple shifts and seven days a week to make
as many new parts as possible. Additionally, a second supplier has
been activated.
Soon customers will be notified by mail that Volkswagen and Audi
will proactively begin replacing all ignition coils in cars potentially
affected, whether a failure has occurred or not. This action will
begin in the coming months as soon as replacement ignition coil
supply volumes will allow.
In order to
minimize inconvenience to customers during repair, Volkswagen and
Audi dealers will offer alternative transportation at no cost.
Customers with
questions should call VW Customer Relations toll-free at (800) 822-8987
or Audi Customer Relations toll-free at (800) 822-2834.
For information
on your Lemon Law rights, call 1-800-LEMON-LAW today!
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